Returns & Exchanges

At Jurlique, we want you to be completely satisfied with your botanical skincare purchase. If you are not entirely happy with your order, we offer a 30-day return policy for products purchased directly from our website.

Return Process

• 1.
  Initiate Your Return

  Contact our Customer Care team within 30 days of receiving your order to request a Return Authorization number and a prepaid shipping label.

• 2.
  Prepare the Package

  Ensure the products are in their original, unopened packaging and securely pack them in a sturdy box to prevent damage during transit.

• 3.
  Post Your Return

  Affix the provided shipping label to your package and drop it off at your nearest authorized postal service or carrier location.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects your returned items, we will process your refund to the original payment method within 7-10 business days.